Shipping Policy

Thank you for shopping with Velaro! We are committed to delivering your order quickly and efficiently. Please review out shipping policy below:

Order Processing Time

All orders are processed within 2–3 working days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During high-volume periods, processing times may be slightly longer.

Estimated Delivery Time

We provide international shipping, after your order has been shipped, delivery typically takes 6–12 working days.

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, public holidays, or other factors outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email. If tracking information is available, it will be included in the email so you can monitor your delivery status.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

Velaro is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes once the order has been processed or shipped.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and we will help review the issue.

Please allow a few extra working days during peak seasons or courier delays.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 30 days of delivery with your order number and photos of the issue. We will review the matter and provide a suitable resolution.

Contact Us

For any inquiries, please contact us at:

Email: storevelaro@hotmail.com